Delivery Delivery

Shipping Policy

All our products are wrapped in tissue and presented in a complimentary handmade gift box or placed in a cloth dust bag. We then safely pack all your purchased items in a non branded despatch box or padded envelope, ready for delivery.

We will endeavour to despatch your order the same day if ordered before 11am (GMT/BST) Monday to Friday. Orders placed after 11am (GMT/BST) Monday to Friday will be despatched the following business day; orders placed after 1pm (GMT/BST) on Fridays will despatched the following Monday.

All deliveries are made by either, DHL or DPD, using their express services and require a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for re-delivery.

Delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. You will be notified when the parcel leaves our premises and the estimated delivery time starts then.

Delivery Charges

The cost of delivery will appear at checkout once you have entered your delivery details. The cost is for one despatch, regardless of the size and number of items chosen and is based on the following:

MAINLAND UK

Express Delivery (Free Over £150) – £3.95

Please allow 1-2 business days

Click & Collect in Store – Free

SCOTTISH HIGHLANDS & ISLANDS

Accessories – £7.50

Please allow 3-4 business days

Furniture – £250

Please allow 10-15 business days

N. IRELAND, JERSEY, GUERNSEY, ISLE OF MAN & ISLES OF SCILLY

Accessories – £9.25

Please allow 3-4 business days

Furniture – £250

Please allow 10-15 business days

EUROPE

Starting from £17

Within the basket and checkout stages you will be advised on shipping costs and transit time to your destination country.

UNITED STATES OF AMERICA

Accessories – £28

Please allow 3-5 business days

Furniture – Calculated at checkout

VAT will be automatically deducted on orders at checkout.

REST OF THE WORLD

As each item is unique and has different needs when it comes to shipping, the sum will be calculated at checkout.

VAT will be automatically deducted on orders at checkout.

Customs

Please note that we are not responsible for any import duties payable, but may be able to advise on the likely costs.

Please also note that the recipient of the delivery may be contacted by local customs offices to help clear the goods.

Customs clearance procedures may delay the delivery of your goods, especially if the local customs office has difficulties getting in touch with the recipient.

To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.

If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.

Faulty or Incorrect Items

Please inform as soon as possible by sending an email to [email protected] stating your order reference.

Returns & Refunds

If you are not completely satisfied with any of the items purchased, you can return them within 30 days of receiving the order, for a full refund or exchange*.

You must return the goods to us in the same condition in which you received them and at your own cost and risk.

Items can be returned to either our Belgravia Showroom, or sent to the following address;
David LINLEY Online Returns, 60 Pimlico Road, London, SW1W 8LP

Refunds will be processed within 5 working days, to the same card used to pay for your purchase.

*Please note that bespoke & personalised items can only be returned if they are faulty.